At basamt, we believe that gaming should always be a source of entertainment — never stress, financial strain, or harm. Our responsible gaming programme is one of the most comprehensive in Pakistan, built to ensure every basamt member can play safely, within their means, and with full control over their experience.
Whether you are placing a PSL cricket bet from Lahore, spinning jackpot slots from Karachi, or enjoying Pearls of Bingo from Faisalabad — your well-being comes first at basamt. This page explains all the tools, policies, and support channels we have put in place to protect you and your loved ones.
Strict Age Policy
basamt is exclusively for adults aged 21 and above. All new accounts undergo mandatory CNIC-based age verification before any real-money gaming activity is permitted.
Our Foundation
basamt's responsible gaming programme rests on six core principles. Every feature, every policy, and every support channel we provide flows from these commitments to our members across Pakistan.
Every basamt account is subject to mandatory CNIC-based identity and age verification before real-money play is unlocked. Our KYC process cross-references national identity records to confirm that every member is 21 or above. There are no workarounds and no exceptions — this is a non-negotiable requirement across all of our platforms including cricket betting, slots, and live casino.
basamt members can set their own daily, weekly, or monthly PKR deposit limits directly from their account settings. Once a limit is reached, no further deposits are accepted until the period resets — and increases to a limit take effect only after a mandatory 24-hour cooling period. Loss limits work the same way, putting real financial boundaries around your basamt session.
It is easy to lose track of time when you are in the middle of an exciting PSL cricket market or a jackpot slot run. basamt's session time controls allow you to set maximum session durations and receive on-screen reality check reminders at regular intervals — for example, every 30 or 60 minutes — so you stay informed of how long you have been playing.
If you feel that gaming is becoming a problem, basamt's self-exclusion tool lets you temporarily or permanently close your account across all basamt channels — casino, sports betting, bingo, and slots. Self-exclusion periods range from 30 days to permanent closure. During any self-exclusion period, all marketing communications are automatically suspended and your account cannot be re-opened until the exclusion expires.
A cooling-off period is a short break — from 24 hours up to 6 weeks — during which your basamt account is temporarily suspended for real-money gaming. Unlike self-exclusion, a cooling-off period expires automatically without requiring you to contact support. Reality checks provide regular in-session notifications showing your net session balance and time spent, helping you make informed decisions in real time.
basamt's responsible gaming support team is available 24 hours a day, 7 days a week via live chat and at [email protected]. Our team members are trained to handle responsible gaming concerns with sensitivity and confidentiality. If you or someone you know needs help with a gaming-related concern, please reach out — we are here to assist, not to judge.
Take Control
Self-exclusion is one of the most powerful responsible gaming tools available at basamt. If you feel that your gaming habits are becoming difficult to manage, self-exclusion gives you a firm, enforced break from the platform — across every product, including cricket betting, casino, slots, bingo, and Ludo Quick.
Visit the basamt Login page and sign in with your registered mobile number and password. Make sure you are on your personal device for security.
Navigate to your Account Settings and select the "Responsible Gaming" tab. This section houses all your player protection tools including deposit limits, session controls, and self-exclusion.
Choose from a 30-day temporary exclusion, a 3-month exclusion, a 6-month exclusion, a 1-year exclusion, or a permanent self-exclusion. Longer periods offer the strongest protection.
For your security, basamt requires OTP confirmation on your registered mobile number before activating self-exclusion. This prevents accidental or unauthorised exclusions.
Your self-exclusion takes effect instantly. You will receive a confirmation email at your registered address. If you need additional support, contact the basamt responsible gaming team at [email protected].
Know the Signs
Problem gambling can affect anyone — regardless of city, income level, or gaming experience. The following checklist outlines behaviours that may indicate a gambling problem. If you recognise several of these signs in yourself or someone close to you, we strongly encourage you to reach out to basamt's responsible gaming team or a dedicated helpline.
Spending more money on gaming than you originally planned, or chasing losses with larger bets to try to win back what you lost.
Feeling restless, irritable, or anxious when you are not playing, or when you try to reduce the time you spend gaming.
Neglecting responsibilities at work, at home, or in studies — in Karachi, Lahore, Islamabad, or elsewhere — because of time or money spent on gaming.
Borrowing money from family members, friends, or using credit to fund gaming sessions or cover gaming-related debts.
Lying to family or friends about the amount of time or money you spend on gaming platforms.
Using gaming as the primary way to escape stress, anxiety, depression, or difficult personal situations.
Repeatedly trying to cut back or stop gaming but finding yourself unable to stick to the decision.
Get Help
You are never alone. basamt is committed to connecting members who need help with the right support resources. Below are the channels available to basamt members and their families across Pakistan.
Available 24/7 via live chat on the platform and by email at [email protected]. Our trained team handles all responsible gaming enquiries with complete confidentiality.
basamt operates under an international gaming licence whose regulatory framework includes access to independent problem gambling support organisations. Contact our support team for referral details relevant to your location.
Sometimes the most important first step is an honest conversation with a trusted family member or friend. basamt encourages open dialogue about gaming habits within households across Pakistan.
If gaming has become a serious concern, speaking with a licensed mental health professional or addiction counsellor is a meaningful and effective step. basamt can assist with referral information upon request via [email protected].
Full Toolkit
basamt provides a comprehensive suite of responsible gaming tools, all accessible directly from your account settings without needing to contact support first. Here is the complete overview.
Set a daily, weekly, or monthly maximum deposit amount in Pakistani Rupees. Applies across JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and all other accepted payment methods.
Cap your maximum losses over any defined period. Once your loss limit is reached, no further real-money wagers are accepted until the period resets.
Restrict the maximum PKR amount you can stake on a single bet or game round — an effective way to prevent impulsive high-stakes decisions during a session.
Define the maximum duration of any single gaming session on basamt. When your session limit is reached, you are automatically logged out until the next session window opens.
Receive periodic on-screen notifications displaying your session duration, net balance, and total amount wagered. Available at 15-minute, 30-minute, or 60-minute intervals.
Take a short enforced break from basamt — from 24 hours up to 6 weeks — without permanently closing your account. Your balance is preserved throughout.
Activate a firm exclusion from all basamt products for 30 days, 3 months, 6 months, 1 year, or permanently. Immediate effect, no reversal during the exclusion period.
Instantly unsubscribe from all basamt promotional communications — bonus offers, PSL betting tips, jackpot alerts — without affecting your account access.
View a full, transparent history of your deposits, withdrawals, bets placed, and sessions on basamt — empowering you to make informed decisions about your gaming habits.
Protecting Families
basamt's 21+ age verification is our primary safeguard against underage gaming. However, we also encourage parents and guardians across Pakistan — in Karachi, Lahore, Islamabad, Rawalpindi, and beyond — to take additional steps to ensure that children and teenagers do not access online gaming platforms at all.
If you share a device with younger family members, we strongly recommend using parental control software to block access to gaming sites. Never share your basamt Login credentials with anyone, and always log out after each session. Keep your account password confidential and use a strong, unique password to prevent unauthorised access.
Enable parental controls on shared computers, smartphones, and tablets. Most modern devices and browsers support content filtering that can block gambling-related websites entirely.
Always log out after your basamt session. Use a strong, unique password and enable SMS OTP two-factor authentication. Never save your password in a shared browser profile.
Talking openly with young family members about the risks of gambling is one of the most effective protective measures. basamt supports responsible conversations about gaming in Pakistani households.
Play With Confidence
basamt is here for the entertainment — and we want it to stay that way. Use our full suite of responsible gaming tools, set your PKR limits, and play knowing that our team has your back around the clock. Remember: 21+ only, and please play within your means.